MobileDemand FAQ's
The rugged handheld computer market is much different than the non-rugged computer market. MobileDamand rugged computers are designed for use by vertical markets that require our unique tablet pc's to brave the elements and abuse that happens in a normal work day. The computers are can get rained on, dropped, left in the heat or cold, and most any situation you can think of.
Because our rugged tablet pc's are meant for vertical markets and not typical consumers, this section of our website is dedicated to answering our customers most frequently asked questions.
Question: Do we offer an Applications Development Kit (ADK), a Software Development Kit (SDK) or do we have documentation to assist a customer in developing an application to interface with the tablet?
Answer: MobileDemand does not have an ADK or SDK currently. We do however, have a relationship with MobileFrame; a RAD (Rapid Application Development) solution. MobileFrame is a 'drop and drag' environment which assists in building applications using industry standards.
Question: How long does the battery last on the MobileDemand rugged tablet?
Answer: Most batteries in rugged tablets will last approximately two - three hours. MobileDemand's battery is 7,000 mAh Li-ION which will last five - seven hours without power management settings. Using minimum power management; the user should expect to gain a full days use of the rugged tablet.
Question: How long does it take to completely recharge the battery?
Answer: A MobileDemand battery should take approximately two - three hours to fully charge.
Question: What is the expected life of a battery in terms of charging cycles?
Answer: You can expect approximately a 20% loss of capacity after 200 full cycles - which would equate to about a year's worth of being used every business day. This would be common across Li-ION batteries in today's mobile computers (laptops, tablets). The battery should last several years, but expect to have some capacity drop over time. Keeping the battery cool during the summer months can greatly increase the lifecycle of any battery; MobileDemand mounting options can assist in this.
Question: What can I use to clean the rugged tablet?
Answer: MobileDemand suggests using a non-abrasive cleaning substance (409, Glass Plus, etc.) and a soft cloth to clean the unit.
Question: Can I get the rugged tablet with Vista operating system from Microsoft?
Answer: Yes. With the xTablet T8700, MobileDemand offers the option of either Windows XP Professional or Windows Vista.
Question: How can I clean the surface contact board on the bottom of the rugged tablet?
Answer: The surface contacts on the bottom are silver plated, which is common plating for electrical contacts. They will remain functional even with some discoloration on them. If desired, to properly clean the surface contacts, we recommend any readily available non-abrasive silver polish; many contain an anti-oxidizing agent that will slow future discoloration. A pencil eraser should not be used as that will completely erase the silver plating relatively quickly and corrosion will occur even faster and cause failures.
Question: What happens if I drop the rugged tablet?
Answer: If you drop it; pick it up and keep working! MobileDemand's rugged tablet line has been tested at strict military standards to ensure that the device will not be affected by an accidental drop. The xTablet has achieved MIL-STD 810F and 506.5 IV certifications.
Question: What happens if the rugged tablet gets rained on?
Answer: The MobileDemand tablet is waterproof and dust proof as well. For rainfall, the rugged tablet is MIL-STD 810F and 506.4 II rated which equates to 4" of rain per hour! For dust proofing, the tablet has been certified at IP 54. The rugged tablet will work in the harshest of environments!
Question: Can I attach an external hard drive?
Answer: You can connect an external hard drive to the tablet using USB connections.
Question: How heavy is the xTablet?
Answer: MobileDemand's rugged handheld computer only weighs just over 4 pounds (this includes the high capacity battery).
Question: Can I run other software on the tablet?
Answer: Absolutely. The MobileDemand rugged tablet is basically a desktop computer or laptop - only truly mobile! You can load any software you wish as long as it runs with Windows XP Tablet Edition or Windows Vista Tablet Edition. Windows XP Tablet Edition is a superset of Windows XP Professional Edition, and Windows Vista Tablet Edition is a superset of Windows Vista.
Question: Can I add this tablet to my office network?
Answer: Yes, our tablets come with several networking options. For use inside your office use the 802.11 a/b/g radios. If the tablet is used outside your office; any standard PC card can be integrated at any time.
Question: What is the difference between Windows and the Tablet Edition?
Answer: Windows XP Tablet Edition is a superset of Windows XP Professional. Windows Vista Tablet Edition is a superset of Windows Vista. This means that they contains everything in Windows and more; like the touch screen and digitizer modes (ability to use either the stylus or touch screen, etc.).
Question: Do you have a screen that is viewed well in daylight?
Answer: Yes, the MobileDemand xView sunlight display is perfect for use in direct sunlight.
Question: Do you have a warranty? What does it cover?
Answer: MobileDemand offers a very strong warranty for our products. Click here to view our warranty.
Question: How can I mount the rugged tablet in my vehicle.
Answer: MobileDemand offers a wide array of mounting options ranging from office stands, permanent mounting in vehicles, forklifts, etc. Learn more about our tablet pc mounting options.
Question: How can I connect to networks? Do you have 802.11 radios?
Answer: The rugged tablet can connect to networks using 802.11 a/b/g. If the user of the tablet is in remote areas, you may choose from any commercially available PC cards as well. The tablet also has a standard Ethernet port, like any standard laptop.
Question: Is it possible to back up the information on the rugged tablet?
Answer: The rugged tablet can connect to networks using 802.11 a/b/g. If the user of the tablet is in remote areas, you may choose from any commercially available PC cards as well. The tablet also has a standard Ethernet port, like any standard laptop.
Question: Can I scan barcodes with the tablet?
Answer: Yes, you can. We have an accessory that allows for both scanning 1D and 2D barcodes or taking pictures. Click here to learn more about our bar-code scanner.
Question: Can I accept credit cards on the tablet?
Answer: Yes. We have an accessory that allows you to read credit cards and debit cards: a Mag Stripe Reader. MobileDemand does not provide the Merchant Account Interface necessary to process credit card information. Click here to learn more about the Credit Card Reader
Question: Can I use Bluetooth technology on the tablet?
Answer: The rugged tablet pc can come with Bluetooth to connect printers, keyboards, scanners, etc.
Question: How much do they cost?
Answer: Each customer requires their own system configuration. With dozens of different configurations, it's impossible to set a price without knowing how you would like the xTablet configured with options and accessories. To learn more about the pricing, contact MobileDemand.
