Achieve a Common Goal with Mobile Point-of-Sale Solutions
In-store dynamics across retailers and restaurants have shifted in recent years, especially with the increasing expectations of customers across all shopping channels. With the rise of e-commerce and mobile ordering, customers have become accustomed to convenience, personalization, and instant gratification. They expect seamless experiences across all touchpoints, whether they are browsing online, visiting a physical store, or picking up an order. Customers are calling the shots. They want what they want when they want it. As a result, the entire landscape has gone through a major makeover. Stores have transformed their layouts to accommodate online orders and pickup, and staff are now expected to have access to real-time inventory data across the whole omnichannel circus. These businesses are somehow expected to do all of this with fewer staff and less space for checkout and ordering.
How have restaurants and retailers been managing to maintain, and maybe even maximize, operational efficiencies and resource allocation? By continuously seeking the latest innovations in the industry. The shift in in-store dynamics has forced retailers and restaurants to adapt and embrace new technologies to stay ahead of the game. Whether it be a multi-national franchise or a local mom-and-pop shop, when it comes to adding or upgrading in-store technology, retailers and restaurants everywhere have a common goal: Improve customer experience, speed up the sales process and generate revenue. Throughout this series of blogs, I’ll dive deeper into each of those goals and how rugged tablets can help you achieve them.
About the author: Scott Medford, VP of Sales at MobileDemand, brings vast experience and expertise from his 35 years of leading a wide range of business technology companies, with a special focus in AIDC, RFID, Wi-Fi and near-field communications. Prior to joining MobileDemand, Medford served in international sales and leadership roles at Apex Supply Chain Technologies, Invengo Technology, Impinj, Spraycool and at Intermec Technologies. Working through standards bodies and industry forums such as IEEE, AIM Global, EPCGlobal and RAIN, Medford has bridged the gap between the "what" of technology and the "why" of implementation.
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