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Rugged Tablet PC & TCO (Part 2)

In continuation of our last blog post, here are a few more bits of TCO research to take in to consideration when choosing a mobile computer solution for your company.

  • Upfront cost of hardware adoption accounts for only 16 percent of mobile computer total cost of ownership (TCO). This means costs will be less, long-term, with rugged computers vs. non-rugged computers.
  • TCO falls for every level of ruggedness (consumer-grade, durable, semi-rugged and fully rugged), i.e., fully rugged devices cost the least to own, whileMobileDemand xTablet T7000 Rugged Tablet PC consumer grade PDAs cost the most. The difference can be more than $1,600 per device, per year.
  • On average, the total cost of ownership for rugged computers over three years is 15-percent lower than that of non-rugged notebooks. This translates to savings of hundreds of dollars per unit.
  • Lost productivity is responsible for nearly half of the total cost of ownership for mobile devices, and a variety of other factors account for the other half. Some of the differences between ruggedized and non-ruggedized devices that have important TCO considerations include software and IT support issues, ease of use, power management and administrative control.
  • IT support contributes 26.8 percent to TCO, which is the second-highest category. IT support is considered a soft cost. Soft costs for smart phones and non-ruggedized PDAs average $3,205, which is nearly double the $1,851 for ruggedized devices.
  • The average annual failure rate for non-ruggedized handheld computers is 38 percent, compared to just 11 percent for ruggedized models. Companies typically plan to keep mobile computers for enterprise operations in service for 3.5 years, but less than one in five non-ruggedized models will survive that long.
  • “Soft costs,” such as support time, lost productivity, and device maintenance account for a much higher percentage of TCO. Soft costs are not only much greater than hard costs, but they vary considerably by device type, accounting for about 65 percent of the total cost of ownership for fully rugged devices, to 87 percent for consumer-grade PDAs. Rugged mobile PCs can have longer warranty periods and longer replacement cycles versus commercial-grade notebooks.

To continue reading this white paper and for more statistics, click here.

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