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How Paying More for a Rugged Tablet PC Will Actually Cost You Less

Trying to justify the up-front cost of rugged tablet PCs for your mobile professionals, sales staff and fleet personnel? Don’t forget to budget in soft costs like device failure, system maintenance and lost revenue. It’s a mistake many companies, law enforcement agencies and field service units make—and one the MobileDemand team encourages clients to avoid.  

On the surface, it seems reasonable. After all, why spend more on ruggedized devices when you can afford to replace cheap consumer- or non-rugged, commercial-grade units when they break? But it’s not that simple. 

1.      Consider the consequences of elevated failure rates. According to VDC Research, the average annual failure rate for non-ruggedized handheld PCs is 38 percent—while ruggedized counterparts fail only 11 percent of the time. What does the 27 percent difference mean to you? A lot. It means you’re not facing constant equipment downtime, sales losses and wasted manpower. It means fewer dollars spent on IT support and ongoing user training. For many industries, it means the difference between delivering a mediocre customer experience—and THE BEST customer experience. Field personnel equipped with high-performance MobileDemand rugged handhelds can optimize client face time by sharing real-time data, scanning barcodes and taking real-time orders and payments with a credit card reader, and capturing signatures for proof of delivery of goods and services.

2.      Think about training costs. Do you have the time, money and manpower to train personnel on new devices every six months to a year? The average ruggedized tablet PC has a lifespan of four+ years—with some lasting up to seven before technological changes necessitate a new unit. Constant device changes means you’re frustrating field personnel, and wasting their time getting up to speed on new mobile devices.

3.      Don’t underestimate the freedoms and efficiency that built-in features provide. Gone are the days of lugging your laptop, USB-connected barcode scanner and credit card machine to a client meeting. With a rugged tablet PC, your crew members can update sales figures, check inventory, take credit cards and scan barcodes directly from their device. From integrated Bluetooth to WWAN radio communication, there’s no need for a slew of USB-connected accessories—or the maintenance costs that come with them. MobileDemand ruggedized tablets can be customized with the features you need as your business grows and expands—so there’s no need to buy what you don’t need, now.

Tablet PC, Total Cost of Ownership, RuggedTablet PCWhen considering TCO for ruggedized PCs versus mainstream models, the truth is—you can’t afford not to go rugged. Just how rugged are xTablets? Check out the “Tablet PC Torture Chamber Series”—and contact the MobileDemand team today to learn more about our T7000 and T8700 rugged xTablets with customized device features, software inclusions and bulk pricing.

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