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Case Study

Rugged, Mobile Point-of-Sale Hardware Supports the DRB Mission to Maximize Car Wash Customer Revenue

For over 30 years, Ohio-based DRB®, a leading provider of point-of-sale (POS) software for car washes, has been supporting, and driving, unprecedented levels of growth within the car wash industry. The DRB Masterbrand of ser vices and products empower operators to grow recurring revenue, maximize profitability and deliver remarkable experiences to everyone who interacts with their businesses. To achieve this goal, DRB functions as an all-in-one, turn-key POS solution provider for their car wash customers across the United States and Canada.

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Hawkins County Rescue Squad Increases Service Speeds and Efficiencies with Vehicle Mounted Rugged iPads

Since 1958, Hawkins County Rescue Squad (HCRS) has been providing essential emergency rescue services to the western half of Hawkins County, Tennessee. Governed and staffed entirely on a volunteer basis, the 501(c)3 non-profit provides emergency rescue services for citizens of Hawkins County and surrounding communities, twenty-four hours a day, three hundred sixty-five days per year.

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Fareway Improves Productivity by 40,700 Hours Annually

Fareway Stores, a growing Midwest grocery company, currently operates more than 130 stores in Iowa, Illinois, Minnesota, Nebraska, South Dakota, Missouri and Kansas. Ensuring a superior customer experience is one of their top priorities. To make sure their shelves are stocked with what customers need, the flow of products from producers and manufacturers must be proactively managed. Fareway had been using clipboards, paper and pens on the store floor to gather shelf levels and compliance information for later entry. To stay competitive, Fareway knew they needed to streamline its operation by eliminating this manual process. They found that the process took too much time, was prone to errors and made it difficult to share data.

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Sun & Ski Sports Gains 25% E-Commerce Order Efficiency

Sun & Ski Sports is undergoing a self-described “technological metamorphosis,” according to Sean Rutherford, SVP of IT and Logistics. The company recently upgraded its backbone network service to all fiber which is much faster. During and post-COVID pandemic, the company tackled the creation of electronic work and ski tickets. Currently the majority of their e-commerce fulfillment is performed in the stores. Associates use to complete work orders and fulfillment using paper, and each store printed a daily to-do sheet. Sun & Ski Sports knew their new e-commerce provider had fulfillment software, so they started investigating tablets to support that software.

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Texas Cooperative Inspection Program Increases Accuracy, Improves Costs, and Reduces Inspection Time with the xTablet T1180

The Texas Cooperative Inspection Program is a Federal-State Cooperative Program of the Texas Department of Agriculture (TDA) and the U.S. Department of Agriculture, Agricultural Marketing Service created to conduct grading and standardization inspections of fruits, vegetables, tree nuts, and peanuts in Texas. TCIP has been a loyal MobileDemand customer since 2017, first deploying the entry-level Flex 10A devices. As their technology needs evolved, they switched to the ultra-rugged xTablet T1150, and now deploy the xTablet T1180.

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RLS Logistics Modernizes Operations, Elevates Productivity, and Reduces Costs with Rugged xCase for Surface Go

RLS Logistics is a family-owned New Jersey based third-party logistics company with nationwide satellite cold storage warehouses. Customers rely on RLS to manage their complicated frozen and refrigerated cold chain solutions and they have been named one of the top third-party logistics companies in America.

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Baillie Lumber Streamlines Movement and Tracking of Materials in Lumberyard with MobileDemand Forklift Mounted Rugged Tablets

Tracking the movement of material across huge lumberyards is a complex mixture involving dozens of drivers, hundreds of work orders, and constant forklift movement with tremendous room for error — especially if the data is captured manually. Multiply that by dozens of lumberyards and you have the herculean task that Baillie Lumber faces every workday.

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Largest Iowa Anheuser-Busch Distributor Protects iPads with Rugged Cases

In 1965, Doll Distributing's inventory began with 2,260 Anheuser Busch cases, 33 Budweiser kegs, 355 Goetz cases, and 7 tap accounts. Today, Doll Distributing services four different territories, across 23,197 square miles, composed of 44 counties in Iowa, and 9 counties in Minnesota. They manage more than 2,000 domestic and import beer specific SKUs plus additional SKUs for cider, mead, malternatives, wine and non-alcoholics. The beverage distribution industry has significantly changed over the past 50 years, requiring technology to keep people in different locations fully connected. Whether they are account managers, delivery drivers, or warehouse order selectors preparing shipments, workers need real-time access to data and other key information.

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Quality Equipment Inspires Quality Workmanship at Civil Engineering and Surveying Company

HRAOK, Inc. was founded in Broken Arrow, Oklahoma in 2000, with their primary focus being assisting the private sector in the development of quality residential communities in and around the Tulsa metropolitan area by offering professional land surveying and civil engineering services to a variety of clients in the housing industry. Today their services range from all types of residential, commercial and institutional development projects to complex municipal infrastructure improvements.

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Fire Department Replaces Inefficient Toughbook with Tablet and Rugged xCase

In the town of Sherborn, Massachusetts, the Sherborn Fire and Rescue Department was undergoing change. Adapting to the state’s mandate for electronic medical records, the Fire Department was in the market for rugged-yet-mobile technology that was powerful enough to run their software. With around 75 active members performing between 500 and 600 emergency calls per year, the technology needed to be rugged enough to withstand the high demand and the rough environments the first responders experience.

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Body Shop Increases Efficiency with Windows Tablet and Rugged Case

In today’s day and age every job has technology at its heart. Some companies are more advanced than others, and that can make coming to a new company difficult. That’s what Steve Fenske experienced when he left his old job and took a position as the Body Shop Manager at Huber Chevrolet in Omaha, Nebraska. The difficulty wasn’t that he had to learn a new technology, it was that he had to go back to the old ways of doing his job – pencil and paper.

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Distributor Increases Efficiency with Digital xKeypad

In 1962, Walling Distributing began distributing Anheuser-Busch beer with just three sales routes. Now, over 50 years later, they are stronger than ever. They are at the forefront of their industry, partly due to their early adoption of new technologies that help them deliver and sell on their routes. But they were running into a keypad issue with their most recent tablets, an issue that needed to be fixed.

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Rugged Tablet Plays Key Role in Whale Research

MobileDemand customers use rugged tablets and cases in extreme environments. Sometimes we learn about ways the tablets are used that we didn’t expect.

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University Department Uses Rugged Tablet Solution to Engage and Teach Students in the Field

The University of Iowa department of Geographical Information Systems (GIS) is a department focused on conducting research and teaching students about social and biophysical systems and the events that shape the world. They focus on understanding these dynamics with emphasis on human-environment interactions as well as the science and technologies needed to analyze, model, and visualize geographical processes.

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University Biological Researchers Equipped with Rugged Surface Tablets

At the University of Minnesota (U of M) in the Twin Cities, research, education and outreach is changing the lives of not just students and alumni, but people around the world. Tomorrow’s visionaries are focusing today on important issues affecting individuals and communities.

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Patrol Cars Receive Technology Upgrade with First In-Car Computers

The Signal Mountain Police Department is comprised of fifteen full-time officers who address a wide range of enforcement and service issues including active neighborhood patrol, traffic enforcement, drug detection and enforcement, investigations, call response, and community services. With such a wide array of duties, it was difficult for the department to keep up with their antiquated pen and paper methods. When they decided to upgrade, MobileDemand rugged tablets became their first in-car computer systems.

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Box Canyon Dairy Reduces Cattle Wrangling Time with Rugged Tablets

Klein Volunteer Fire Department provides fire suppression, rescue, and medical emergency assistance to the people of Harris County, Texas. The department operates nine fire engines, three aerial apparatus, two heavy rescue trucks, two tanker trucks, two grass/brush trucks, one special services support truck, one command/rehab truck, and various miscellaneous support vehicles – a total of 30+ vehicles in their fleet. With a fleet as large as this, the firemen needed a tablet that is as rugged, durable, and reliable as they are.

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Ducks Unlimited Uses Rugged Tablet to Conduct Largest Study in History

Ducks Unlimited focuses on the conservation, restoration, and management of North America's wetlands and associated habitats for waterfowl. Their efforts benefit other wildlife, people, and the environment. They partner with government, industry, non-profit organizations, and landowners to connect people to nature and make a healthier world for future generations. In 2017, they began a two-year study for Ducks Unlimited Canada, (DUC) the largest they've seen to date*. The study covers included 76 million acres of the Borel Forest in the Northwest Territories' wilderness.

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10-Year-Old Rugged Tablet Still Going Strong

When Daryl LaMonaco purchased a MobileDemand xTablet T8600 in 2007, he had no idea that 10 years later it’d still be a very useful device. The tablet was originally purchased to be a point-of-sale terminal in his New Jersey storefront and has since taken on roles as a home PC and a truck-mounted tablet. The reliable Windows 7 (was Windows XP for a while) rugged tablet is now tripod-mounted, helping Daryl control his two state-of-the-art telescopes.

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Most Advanced Water Pump Fire Truck In the World Uses MobileDemand Rugged Tablets

MobileDemand partner Phantom Controls has developed a patented system to automate fire truck water pumping with remote capabilities to allow the operator to move about the scene and work with the crew. The system utilizes the MobileDemand xTablet T8650 which can withstand a fire scene's harsh conditions.

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Manufacturer Relies on Forklift-Mounted Surface Pro

Rimports is a company consistently moving products across the globe. With their fleet of products produced in China, and distributed throughout the United States and Canada, Rimports has become a major name in the fragrance retail market.

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Marine Exploration Driven By Rugged Surface Pro Tablet

Southern California is famed for its sunny weather and dramatic Pacific Ocean coastline. But from land, one might not realize that the rocky and rigid coastline has caused many shipwrecks throughout the course of history, many of which are undocumented.

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Heat Exchanger Manufacturer Relies on Rugged Tablets

As a preeminent manufacturing company in Tulsa, Oklahoma, Steeltek, Inc., designs and manufactures shell and tube heat exchangers. Since 1984, Steeltek has served the needs of the petro-chemical, gas processing and refining industries.

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Construction Company Mobilizes Data Capture Processes

Kirlin Florida (part of The Kirlin Group) has been a preeminent leader in the mechanical contractor field since it opened its Florida office in 1982. Today, Kirlin is in every major region of the state, and their management team continues to push both the success of their services, and their customer satisfaction higher and higher. Their problem for the longest time, however, was the tedious and cumbersome way they collected their business data.

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Toyota Dealership Expedites Service Center with Surface Pro

As all car dealerships know, it’s more than just the initial sale of a car that leaves a lasting impression with customers. It’s the fast and reliable service in the months and years to come that keeps individuals coming back to purchase other cars in the future.

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HVAC Technicians at J.R. Bolton Using Rugged Surface Tablets

J.R. Bolton Services, Inc. was founded in 1983 with one goal: to provide residential and commercial customers with the highest quality energy products and customer service. That business model has remained in place to this day while their service area has expanded to include metro Atlanta and the greater Lawrenceville area.

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Erdner Bros. Warehouses Replace Pen and Paper with Rugged Windows Tablets

In the transportation and distribution industry, knowing where your products are in the warehouse and out on the road is key to running a profitable business with excellent customer satisfaction. For Erdner Bros., Inc., an East Coast Regional carrier out of Swedesboro, New Jersey, it’s no different.

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Honda Manufacturing Replaces Rugged Laptops with Rugged Windows Tablets

In the quaint Midwest town of Russell’s Point, Ohio, sits one of the largest manufacturers and employers in the entire state, Honda Transmission Manufacturing (HTM). With over 10,000 full-time employees, HTM produces automatic transmissions, gears and four-wheel drive components that are supplied to other Honda companies worldwide.

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Redefining Southern Lumber with Surface Pro and Rugged Case

For over 50 years, Alabama-based Linden Lumber has been specializing in producing and exporting Southern hardwood lumber across the globe. Their process of producing lumber is a complex “art form” that takes years of experience and knowledge, ensuring that lumber moves through their facility as smoothly as possible with the highest-yield. With over 250 employees involved in their daily operations, they saw room for improvement in inventory and shipping activities.

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Rugged Windows Tablets Accelerate Mine Maintenance Procedures

The Northern Centre for Advanced Technology (NORCAT), located in Ontario, Canada, is a non-profit organization who empowers clients and community partners to drive a culture of innovation, productivity, and life-long learning. NORCAT handles several different industries, one of which is mining.

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Contract Manufacturer Expedites Projects with Surface Pro and Rugged Case

Timberline Manufacturing based in Marion, Iowa, a suburb of Cedar Rapids, is a contract assembler of wire harnesses, control panels, radios and other electronic assemblies for agriculture, food and beverage, off-road equipment, government and other industries. Their 45,000 square foot facility utilizes a team of over 100 dedicated employees to fulfill all orders small and large.

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EMS Patient Care Using Microsoft Surface Tablet with Rugged Case

Northglenn Ambulance, of the greater Denver, Colorado area, needed a cost effective, mountable solution for their paramedics. They chose the Microsoft Surface and rugged xCase to replace their Panasonic Toughbooks.

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Sullivan Police Department Deploys Vehicle-Mounted Tablets

Located in east central Missouri and 65 miles southwest of St. Louis, the town of Sullivan has a population of approximately 10,000 citizens and is served and protected by 16 sworn police Officers along with 7 civilian employees.

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Forklift Mounted Tablets Increase Productivity

For warehouses and manufacturing facilities throughout the world, it’s absolutely vital that they are as efficient as possible when it comes to the movement and distribution of their goods. For Minnesota-based Japs-Olson, it’s no different.

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The Seattle Times Improves Delivery Driver Efficiency with Rugged Tablets

With a population approaching 700 thousand, Seattle, also known as the “Emerald City”, is home to the Space Needle, the original Starbucks and the recent world champion Seattle Seahawks. And as is the case with every other US city, its citizens care about local, national and world news. That’s where the Seattle Times comes into play.

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Schertz Motorcycle Police Unit Improves Efficiencies, Community, and Officer Safety

When it came to equipping the Schertz Police Department motorcycle units with the technology to access mission-critical information, they lagged behind the patrol car units. The patrols cars are equipped with rugged laptop computers, providing officers with access to the information needed to make informed decisions and keep themselves, and constituents, safe.

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Heniff Transportation Saves $1M+ Using Tablets to be More Efficient in the Field

Heniff Transportation Systems is one of the top 20 liquid bulk carriers in the United States. The Chicago-based company operates terminals in Illinois, Texas, Tennessee, Pennsylvania and Louisiana and handles roughly 30 percent hazardous and 70 percent non-hazardous materials.

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Trucking Companies Stay Compliant, Cut Costs and Improve Productivity with Tablets

Trucking. It’s a tough business. With high operating expenses, compliance regulations, fluctuating fuel costs, and super thin margins, trucking companies live or die based on the efficiency of their operations and productivity of their drivers.

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Barcode Scanning Tablets Help Beer Distributor Improve Efficiencies

Ben E. Keith is the second largest Anheuser-Busch wholesaler in the United States covering 61 counties in North Texas including Dallas and Fort Worth. It also carries an expanded portfolio of craft and import brands throughout the territory and has additional branch locations in Austin and Houston. Over 250 pre-sale routes service customers throughout the state of Texas.

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Rugged Tablets Enhance NASCAR Pit Crew Performance

The Red Bull Racing Team was looking for a competitive advantage by adopting technology that was rugged enough to survive the grueling and hostile NASCAR racetrack environment. It also wanted to automate the collection and distribution of critical car performance and equipment data in real-time to speed up decision making at the track. Working with real-time data would let the team make quicker decisions that could affect the outcome of each race – when to call for a pit stop, tracking how much fuel goes in the tank, how the tires are wearing. Mired for years in outdated pencil and paper and dry erase boards, the team needed a tablet that could run Microsoft Windows and its racing software. One that could survive track temperatures reaching 138 degrees and being left out in the rain. MobileDemand offered an Intel Atom-powered solution that saved The Red Bull Racing Team both time and money.

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