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Telecom and Utility Companies Harnessing New Mobility Tools

By harnessing new technologies, rugged Windows tablets can address telecommunications scenarios that other forms of technology simply cannot. Windows tablets are uniquely capable of simplifying your technology toolset by consolidating many tasks to a single device.

Rugged tablets empower technicians and CSP retail sales associates to perform all their most critical tasks when in the field, or on the store floor – without requiring a second device.

  • Signature and data capture: With a Windows 10 tablet touch-first experience and the pen, field technicians are able to digitally capture critical information in the field without having to create a paper copy or upload data to a laptop.
  • Specialized devices: With Windows 10 tablets, technicians can have a “no compromise” experience – no more trading off between productivity and convenience; technicians no longer need both a rugged laptop and mobile phone. In rugged form, Windows 10 tablets can replace specialized devices, providing all the productivity, convenience, and mobility required for CSP technicians. Users can access all their files, the new interface for Windows 10 provides at-a-glance access to critical data, and the apps are always on and always connected to keep you up to date. 

Windows 10 tablets can increase collaboration while decreasing the time field technicians must actually spend at different sites. And sales associates can perform tasks on the sales floor without being tied to a counter or desktop--improving customer service and increasing employee productivity.

  • Desktop: With Windows tablets, functions that a sales associate, store manager, or field technician traditionally perform at a PC can also be performed “on the go” around the store or in the field. Windows 10 enables sales associates and field technicians to effortlessly move between desktops and devices, so the installation manuals, product and service details, customer data, and backend systems that are traditionally viewed from the desktop can also be available in the store or on the road.
  • Point of Service: Windows tablets are increasingly used to replace fixed point-of-sale (POS) and service terminals, enabling associates to complete transactions on the floor. These tablets prompt customers to make real-time purchase decisions by enabling associates to process transactions while staying engaged with the customer. Empowering these immediate transactions can help reduce transaction times, and dramatically improve customer experiences.

No other productivity solution and choice of devices is so broad and integrated. Windows tablets can help you consolidate hardware investments while increasing productivity and improving customer service.

Do more with Windows 10.

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