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Heat Exchanger Manufacturer Relies on Rugged Tablets

Quality Control Using Rugged Surface Pro 4
xTablet Flex 10 Mounted for Access to Drawings, Manuals, Etc.
Steeltek, Inc.
Handwritten Notes on Surface Pro 4 Tablet with Rugged Case
Tulsa, Oklahoma
Steeltek Manufacturing Facility

As a preeminent manufacturing company in Tulsa, Oklahoma, Steeltek, Inc., has the responsibility of providing their customers with the design and manufacture of shell and tube heat exchangers. Since 1984, Steeltek has served the needs of the petro-chemical, gas processing and refining industries.

This, not to mince words, can be a complicated business. Managing the logistics and operations of such a business requires a modicum of savvy expertise when it comes to technologies that can empower the highest level of success and efficiency.

But the truth is, their tech infrastructure was going to need a major upgrade if they were going to stay competitive.

Customer Challenge

Previous to partnering with MobileDemand, Steeltek had every department fractured and separated, and used paper prints for all data collection.

Each department had one-to-three sets of prints, and each print had 30 pages that needed to be catalogued and tracked in some manner. In order to continue production, employees would have to hunt down prints, hoping they were legible. This had to be done for each job – which ate up time, energy, and resources.

A simple technological change completely revolutionized the way Steeltek worked.

MobileDemand Solution

Steeltek’s "guess and check" method created a major issue with revisions. By the time prints were in circulation, it was possible that a large part of what they were producing would likely be outdated. Enough was enough. It was time to get rid of paper prints for good.

Steeltek ordered a number of xTablet Flex 10s and placed them in centralized locations in each department. Now all employees knew where they could access information for data purposes. When the employees were executing productions, using the tablets they could access every job print, work order, manual, drawing, and more.

To keep things moving Steeltek also outfitted many departments with multiple rugged tablets; now one one has to wait to access the information. MobileDemand had empowered Steeltek to dramatically increase their effectiveness and accuracy during the production stage.

Steeltek floor managers are also equipped with rugged Surface Pro 4 tablets to perform quality checks throughout the manufacturing process and review final inspections. The devices are protected by MobileDemand premium rugged cases, which are easy to carry and provide sufficient protection in this rugged environment.


For the amount of time saved by employees, management saves time as well. These changes levied a long-standing burden on company resources, which going forward, will save more money and time than Steeltek can quantify.

Four-to five hours a day have been recouped due to the rugged tablets being centralized locations for much of the technical and mechanical data. Going forward, Steeltek is looking to integrate MobileDemand tablets into their shipping and receiving department, fully outfitting their company with technology that will keep them on the competitive cutting-edge, and enable them to leap over other companies offering similar services to best accommodate their customers.