MobileDemand Support-On-Demand
Get connected with the MobileDemand Remote Support-On-Demand Tool!
Because it's important to limit any downtime you may experience, our MobileDemand Technicians can remotely connect to your rugged tablet to help identify any issues you are having. All you have to do is follow these quick, easy steps.
Window tablets
- Call the MobileDemand Technical Support Team at 855.501.TECH (8324).
- Download the MobileDemand Remote Support connection tool.
- After downloading the tool, click Run if prompted. If you do not receive a prompt, navigate to your Downloads folder and double-click the MobileDemand_Remote_Support.exe file to start the connection process:
- After clicking Yes, you will receive a session code. Provide this code to your MobileDemand Technician. The Technician will be remotely connected to your tablet and can begin evaluating the issue.
Android tablets
- Download the Splashtop On-Demand Support app from the Google Play Store.
- Download the Remote Control app for your specific device:
- You will receive a session code. Provide this code to your MobileDemand Technician. The Technician will be remotely connected to your tablet and can begin evaluating the issue.