Frequently Asked Questions

Because MobileDemand rugged Windows tablets are designed for vertical markets, this section of our website is dedicated to answering our customer’s most frequently asked questions. Still have questions? Send us an email at sales@mobiledemand.com.

Additional questions regarding Microsoft Surface tablets and rugged cases can be found here.

Yes. The xCase for Surface 3 and Surface Pro 4 is the most robust rugged case available. Learn more about the rugged Surface cases.

Yes. MobileDemand offers the Surface 3 and Surface Pro 4 tablets as a bundled solution. The bundle includes the tablet, Premium rugged case and a strengthened glass screen protector.

Surface Pro 4 Bundle

Surface 3 Bundle

As long as it operates on a Windows OS, it'll work on MobileDemand tablets. If you are unsure, please ask a MobileDemand sales expert (call 319-363-4121).

It varies depending on which xTablet model you have and which battery. MobileDemand offers extra-long life batteries that will supply up to 12 hours on a single charge depending on how the tablet is being used and the PC settings.

Absolutely. Whether it's integrated in to the tablet or connected via Bluetooth or USB, all of xTablets are capable of barcode scanning applications. If you would like an integrated barcode scanner, please take a look at the following devices:

Yes. All new tablets purchased from MobileDemand will come with either a 1, 2 or 3 year warranty depending on the device. Additional protection is available.

The rugged Surface cases come with a 1-year warranty covering material and workmanship.

No. MobileDemand only offers Microsoft Windows, the most productive OS on the planet.

Yes. In fact, MobileDemand has customers in over 40 countries with a reseller partner network supporting those regions. Contact a sales expert today to discuss your opportunity or use case. 

No. We sell MobileDemand brand tablets. If you are looking for something similar to Itronix and DRS, please refer to our tablet replacement page. We offer many devices that would be a good replacement for your end-of-life tablets.

The surface contacts on the bottom are silver plated, which is common plating for electrical contacts. They will remain functional even with some discoloration on them. If desired, to properly clean the surface contacts, we recommend any readily available non-abrasive silver polish; many contain an anti-oxidizing agent that will slow future discoloration. A pencil eraser should not be used as that will completely erase the silver plating relatively quickly and corrosion will occur even faster and cause failures.

Like most technology vendors, MobileDemand has the devices contract manufactured in Asia.

MobileDemand tablets start at $595 and go up from there depending on the features and functions needed. The xTablet T1500, xTablet T8500, xTablet Flex 8 and xTablet Flex 10 are currently sub-$1,000 list price.

Learn more about the various types of rugged tablets.

We recommend using a non-abrasive cleaning substance (409, Glass Plus, etc.) and a soft cloth to clean the unit. Do not spray the cleaner directly on to the tablet; Spray the cloth. Do not submerge the tablet or any of the accessories.

You can expect approximately a 20% loss of capacity after 200 full cycles - which would equate to about a year's worth of being used every business day. This would be common across Li-ION batteries in today's mobile computers (laptops, tablets). The battery should last several years, but expect to have some capacity drop over time. Keeping the battery cool during the summer months can greatly increase the lifecycle of any battery; MobileDemand mounting options can assist in this.

A MobileDemand battery should take approximately two - three hours to fully charge.

Yes we do. All of our ruggedized tablets are equipped with color cameras (typically 5MP). Some of them even have a front-facing 2MP color camera. Please visit our tablets for business overview page to view specific product specs.

MobileDemand does not have an ADK or SDK currently. We do however, have a relationship with MobileFrame; a RAD (Rapid Application Development) solution. MobileFrame is a 'drop and drag' environment which assists in building applications using industry standards.