Frequently Asked Questions - Surface Cases

Still have questions? Send us an email at info@mobiledemand.com.

No, screen protectors are not included when you purchase a case only. This applies to both the Surface 3 case and Surface Pro 4 case. 

However, if you purchase a Surface bundle, the screen protector is included and will be applied to the tablet before being shipped to you.

No. Currently, MobileDemand has cases for the Surface 3 and Surface Pro 4. Neither of which will fit the Surface Pro 3. 

Considered the premium offering on the market for ruggedized Surface tablets, a bundle comes complete with:

  1. Surface Tablet
  2. Rugged Case
  3. Screen Protector

The bundle will be delivered fully assembled, ready-to-deploy. The rugged case and screen protector are applied to the tablet by MobileDemand installation experts in a dust-controlled environment.

The installation of the case and screen protector is included in the purchase price of a bundle.

MobileDemand warrants the rugged Surface cases to be free of all defects in material and workmanship for 1 year from original date of purchase from MobileDemand. This Warranty extends only to the original buyer; not to any successive buyers.

During this Warranty period, MobileDemand will repair or replace, free of charge, using like quality parts at its discretion, any product part proving to be defective in material or workmanship. This Warranty does not cover normal wear and tear or defects caused by abuse, mishandling beyond its intended purpose, negligence by the Customer, or by any acts of nature.

Any repairs needed to the Surface tablet itself must be done through Microsoft. MobileDemand does not provide repair services for Surface tablets.

View entire rugged case warranty document.

See chart below for what's included in the Basic case and Premium case. This applies to both the Surface 3 and Surface Pro 4 cases.

Basic Case Premium Case
 Rugged Case
 Mounting Compatible
 Type Cover Compatible
 Type Cover Loops
 Protected Ports
 Hand Strap
 Briefcase Handle
 Easel

MobileDemand offers several options for carrying the Surface case around:

MobileDemand rugged Surface cases are designed specifically for productivity, where it's not just a protective shell, it's a feature-rich, easy to carry rugged case. The fully adjustable easel, multiple carrying options, protected ports and shock-absorbing bumpers means increased device protection and productivity enhancements for mobile workers. Attach a Type Cover keyboard for fast data entry.

In the event you need to mount the device in a vehicle, the case has a built-in plate that is compatible with the Snap Mount (sold separately). 

The cases are created as a participant in Microsoft's Designed for Surface Program. MobileDemand and the rugged Surface cases have displayed superior product quality and design as expected by Microsoft. 

Designed for Microsoft Surface

Installation instructions should have been in the box you received. If you misplaced them and would like a video tutorial, please watch the short clip below.