3-Year Extended Hardware Service Plan

The Microsoft Extended Hardware Service Plan extends the protection of the standard warranty for business customers. This service plan covers the device for 3 years from date-of-purchase.

This warranty only applies to the tablet that is purchased in the Surface Pro 4 bundle. This does NOT apply to the Surface Pro 4 rugged case.

Warranty service and repair is performed by Microsoft. Please direct calls to Microsoft for all warranty requests.

Extended Hardware Service Terms and Conditions  Warranty Comparison

Overview

Plan Basics
Devices Covered Surface Pro 4 tablet
Warranty Coverage 3 years from original purchase date of the equipment
Warranty Activation

Can be purchased up to 45 days from date of device purchase

Hardware Exchange Timeline

3-5 business days

Manufacturing Defects for the Surface, Power Supply and Battery

Yes

*Advanced Exchange (not available in all countries)

Yes

Surface Set-Up Support

90 days 

Accidental Damage Protection (Coverage for drops, spills, power surges, etc.)

No

*Advanced Exchange entitles customers to receive a replacement device prior to returning their non-functional device to Microsoft. The customer needs to
return their non-functional device to Microsoft within 15 business days. If not, the customer will be charged for the device. Advanced Exchange is only
available for In Warranty replacements.

Related Accessories

4-Year Extended Hardware Service Plan

4-Year Extended Hardware Service Plan

4 years of warranty coverage on the Surface Pro 4 tablet through Microsoft. Does not apply to the rugged case.

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