4-Year Extended Hardware Service Plan
The Microsoft Extended Hardware Service Plan extends the protection of the standard warranty for business customers. This service plan covers the device for 4 years from date-of-purchase.
This warranty only applies to the tablet that is purchased in the Surface Pro 4 bundle. This does NOT apply to the Surface Pro 4 rugged case.
Warranty service and repair is performed by Microsoft. Please direct calls to Microsoft for all warranty requests.
|Devices Covered||Surface Pro 4 tablet|
|Warranty Coverage||4 years from original purchase date of the equipment|
Can be purchased up to 45 days from date of device purchase
|Hardware Exchange Timeline||
3-5 business days
|Manufacturing Defects for the Surface, Power Supply and Battery||
|*Advanced Exchange (not available in all countries)||
|Surface Set-Up Support||
|Accidental Damage Protection (Coverage for drops, spills, power surges, etc.)||
*Advanced Exchange entitles customers to receive a replacement device prior to returning their non-functional device to Microsoft. The customer needs to
return their non-functional device to Microsoft within 15 business days. If not, the customer will be charged for the device. Advanced Exchange is only
available for In Warranty replacements.